Getting digital right means thinking about how to do business tomorrow. Specifically where does the speed, convenience, security and quality of digital change your performance and customer experience. Keep this statement in mind as we go through our checklist list of must-haves.

Grabbing customer attention can be expensive and hard to do so when the opportunity arises we need to be direct. Too often discussions can be introspective and driven by product thinking. Often complex investment and TCO models are referenced but lead to the omission of the single most important consideration namely the customer…

We don’t know if you have spotted it yet but analytics, long the preserve of the fraud department and the PhD’s, has gone mainstream. Your boss has seen Moneyball, The Big Short and Bladerunner and we have all read Steven Levitt and Malcolm Gladwell and subscribed to their whimsical TED podcasts on how teachers massage test results or ice hockey players progress the junior ranks.

What do the 19th century English Luddites, Thomas Edison and Henry Ford all have in common ? Answer, they were all part of far reaching changes in society that went beyond merely the introduction of a new technology or manufacturing method. When added to now common concepts such as in built obsolescence or product management…

Innovation theory is littered with commentary on why we should keep moving our proverbial cheese to survive in these digital times. Change or die goes the mantra but in reality the challenge is to be ready to make the change. Much is made of being agile as if this solves a problem but just like that other overused label, transformation…

During the early years of AI research the Nobel Prize winner for economics, the psychologist Danny Kahneman, was asked whether he studied the brain and decision making in order to contribute to the field of AI. He responded that in actual fact he much preferred to examine facets of human stupidity.